IT operations and support

Overview

Opening day is not the end of a technology project. Licences expire, equipment ages, new areas are added and operator standards evolve. Megatrend stays involved after handover, and several of our relationships with properties have continued for years, such as our HSIA gateway work at Radisson Blu Resort Cam Ranh since 2019.

Scope

• Maintenance: upkeep of existing systems, including PABX maintenance.
• Equipment and licences: network switches, servers, workstations and software licences, including Microsoft and security products, according to the operator's standard.
• Improvements: upgrades such as high-availability firewalls and business continuity enhancements.
• Expansion: infrastructure for new buildings and areas, such as staff accommodation.

How we work

1. Understand the estate: review installed systems, licences and support contracts.
2. Agree priorities: identify risks and plan what should be handled first.
3. Respond and maintain: carry out agreed support and maintenance with the property's IT team.
4. Plan ahead: recommend upgrades before ageing equipment becomes an operational problem.