Hospitality technology

Overview

A guest judges a hotel's technology in the first few minutes: does the Wi-Fi connect, does the TV work, can they reach reception? Behind those moments sit systems that must also talk to each other. The HSIA gateway controls guest internet access, IPTV presents the hotel's services in the room, the PABX connects the room to reception, and many of these integrate with the property management system (PMS) so that a check-in or check-out updates them automatically.

International operators publish detailed technical standards for these systems. Megatrend has worked with properties under Hilton, Hyatt, Marriott, Accor, IHG, Wyndham, Radisson and Aman, so those requirements are part of how we plan from the beginning.

Scope

• HSIA: internet gateway, guest login and bandwidth policy. Partners include Xpossible.
• Wi-Fi: coverage design for guest rooms, public areas, outdoor spaces and back of house.
• IPTV: in-room TV and interactive guest services, including Zafiro by Entertainment Solutions.
• Voice: PABX and hotel telephones, including maintenance of existing systems.
• Signage and public media: digital signage and background music for public areas.
• PMS interfaces: connections between the PMS and HSIA, IPTV and voice systems.

How we work

1. Standard review: identify the applicable brand standard and any existing systems that must stay.
2. Coverage and capacity design: plan around room count, building structure and guest behaviour.
3. Deployment: install, configure and integrate systems in coordination with the fit-out programme.
4. Acceptance: test with the operator's team and prepare the property for its brand inspection.